Database & Integration Specialist Glendale

Database & Integration Specialist

Full Time • Glendale

The Database & Integration Specialist takes a key role in ensuring every account on-boarding is handled in a timely and accurate manner. This is done through extreme ownership of the customer experience. The Database & Integration Specialist will also work closely with the leadership team to provide process improvements designed to enhance the customer experience. Attention to detail and ability to quickly adapt are just some of the necessary traits that will help the team meet their goal of 100% accuracy & 100% on time, everytime. 

Requirements
  • Well-developed verbal and written communication skills 
  • Strong organizational skills
  • Ability to provide stellar customer service
  • High level attention to detail
  • Thorough knowledge of the Brivity product and third party systems we integrate with
  • Ability to respond to customer complaints, requests and inquiries in a professional and timely manner
  • Effective multi-tasker


Responsibilities
  • Early identification of at risk accounts (OoS)
  • Consistently meet 4 KPIs
    • 14 day launch
    • CSAT 9  NPS 9
    • Customer satisfaction rating 2.5 or higher
    • Error free
  • Field incoming files and requests from customers 
  • Advise clients on the import process, via Zoom or phone
  • Communicate regularly with Startup Project Managers
  • Re-format and re-structure data to prepare it for import into the Brivity CRM
  • Process Twilio number ports
  • Have a high level understanding of integrations with Brivity
  • Understand the import process and be able to perform imports at 100% accuracy
  • Collaborate with the import VAs to ensure all tasks are handled in a timely manner
  • QA & monitor the import and integration tasks completed
  • Create processes and internal training content on a regular basis
  • Responsible for reducing churn by providing a smooth and timely launch 
  • Other tasks and responsibilities as needed.




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